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BSNL Customer Care Portal – it rocks!

BSNL’s self care portal for it’s customers in J&K seemed like yet another web based application where one could generate duplicate bills for land line and take their print outs for payment at the cash counters. But hold back! It’s not only this but much much more than that. BSNL has made a far away dream of a techie come true wherein applying for a new phone connection of changing your broad brand plan or applying for a new broad band plan is only  a click away!! Impossible ? but true. BSNL has done just that with their Self Care Portal service which has now been extended to the users in Kashmir.

Even though I had to follow up with constant phone calls to 1500 and 1504 to get my Customer ID (this is the new ID for customers which can enable them to use the Portal Services), it was worth all the efforts. Now you won’t have to go through all this as now the new bills generated would carry the customer ID of the subscribers on the bill itself.

Here’s a glimpse of what I was able to accomplish  and the minor hurdles faced to get things going.

BSNL Self Care Customer Portal

BSNL Self Care Customer Portal

I registered at the Portal (http://selfcare.ndc.bsnl.co.in) on January 07, 2011. I am a subscriber at Srinagar. I applied for a Land Line connection  with broadband on 8th Jan and the installation address I required was at Jammu. On 21st Feb, 2011 my connection got  working and broadband activation as per BSNL would take another 2 days, cool! The line man who came to install the Phone, however was not aware that he had to collect the signed copy of the application form(of the Print out) along with identity and address proof. These documents I submitted to the office of the Commercial Officer, Jammu. Even though this installation took time, over more than a month, but I guess this delay  was due to the system being implemented and the natural delays that happen for the employees to get accustomed to the adoption of new technology.

On 19th Feb, 2011 I applied for another connection at Srinagar and on 21st Feb the line man was there at the installation premises to install the phone! I was also able to change the Broad band plan on one of my phone connections and it was changed with a little bit of rigorous follow up though!

The portal is itself a bit slow and sometimes hangs up due to load, but as BSNL is growing gradually to bring high tech services for it’s customers in J&K, it’s worth the while to bear with slow portal speeds for the sake of  lighting fast service speeds. Great going BSNL, it seems very soon online payment options for Land Line Bills will also be available on their payments portal at:http://portal.bsnl.in/ , where one can register and pay post paid Mobile Bills (including  J&K). One can register a Srinagar Land Line but cannot pay as yet. But it seems very soon this facility will also be available.

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I registered at the Portal (http://selfcare.ndc.bsnl.co.in) on January 07, 2011. I am a subscriber at Srinagar. I applied for a Land Line connection  with broadband on 8th Jan and the installation address I required was at Jammu. On 21st Feb, 2011 my connection got  working and broadband activation as per BSNL would take another 2 days, cool! The line man who came to install the Phone, however was not aware that he had to collect the signed copy of the application form(of the Print out) along with identity and address proof. These documents I submitted to the office of the Commercial Officer, Jammu. Even though this installation took time, over more than a month, but I guess this delay  was due to the system being implemented and the natural delays that happen for the employees to get accustomed to the adoption of new technology.

On 19th Feb, 2011 I applied for another connection at Srinagar and on 21st Feb the line man was there at the installation premises to install the phone! I was also able to change the Broad band plan on one of my phone connections and it was changed with a little bit of rigorous follow up though!

The portal is itself a bit slow and sometimes hangs up due to load, but as BSNL is growing gradually to bring high tech services for it’s customers in J&K, it’s worth the while to bear with slow portal speeds for the sake of  lighting fast service speeds. Great going BSNL, it seems very soon online payment options for Land Line Bills will also be available on their payments portal at:http://portal.bsnl.in/ , where one can register and pay post paid Mobile Bills (including  J&K). One can register a Srinagar Land Line but cannot pay as yet. But it seems very soon this facility will also be available.

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    5 Responses to “BSNL Customer Care Portal – it rocks!”

    • Mubashir Khan says:

      Great. It works. I tried booking a new connection and got it installed in 10 days at Rajbagh.

      Mubashir

    • Gm Sheikh says:

      On 09.05.2011,I paid Rs 6376/- as internet bill for six months when the same has not functioned even 6 minutes.
      The day i paid this bill i requested personally on spot the officials at sulaiman complex to restore my telephone and internet connection.I registered even complaints.Uptill now it is not restored.
      Cosequently,I had no alternative but to pray for disconnection of my broadband.I made written request for that.And ask for the
      acknowledgement of the letter of resilliation.Nobody from the sulaiman complex accept to receive the letter of resilliation with acknowledgement.In my openion BSNL is not a deptt.It doesn’t
      have departmental structure.People should take effective measures
      to discourage such mess of miscreants.

    • kazmi says:

      I would suggest that you register at BSNL Self Care portal at http://selfcare.ndc.bsnl.co.in, you will require your Customer ID (printed on Bill) to register. Once registered, you will also need to call at 1500 or 1504 to get your account activated. This is a cumbersome process but once your account is activated, you will be able to at least disconnect your connection at ease without having to pay visits to their office. Self Care Portal allows you to activate or deactivate a Broadband service or to change plan. I find it good as it bye passes the people at BSNL and enters info directly into thier systems.

      Hope it Works for you! Good Luck.

    • subash chander raina says:

      I am un able to register for paying on line monthly bill against my land line telephone despite of all efforts utilized – kindly guide properly so that payments could be exercised through net banking AS I AM DOING AGAINST MY TWO BSNL_JAMMU PHONES.Bill payments for Mobile has become easy but for Land line my endeavours have failed- Waiting for ur reply with procedure guide over my e-mail address- Thanks- SC RAINA.

      • Tech Support says:

        For making payments for Landline bills using net banking/credit cards, register at http://portal.bsnl.in/portal/

        Once registered, you will be able to add the Phone Accounts for which you would like to view bills and make payment. Keep your account no handy which is printed on the BSNL Bill that you receive. Once the phone is registered, after 24 hours you will be able to make online payments.

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